Information
Booking Terms & Conditions
Bookings at Coastal and Country are subject to the below Terms and Conditions and by making payment of the deposit or balance amount it is agreed that you accept these terms and conditions.
These terms and conditions are also referred to as Booking Terms. Where,
‘We’, ‘Us’, ‘Our’, ‘Owner’ refers to Coastal and Country and
‘You’ and ‘Your’ refers to the traveller/tourist who is making a booking request.
The Rental Contract and the Booking Terms are governed by English Law.
Bookings
The following Booking Terms apply to any booking you make through us for use of our holiday property (which we also call a "Property") featured on our website and we call that booking of a property a “Booking.” A legally binding reservation for use of the Property, with a specified start and end date. The booking can be made by email or by message or call.
Rental charges
Rental charges are the charges payable to us for renting the Property and for any other related services you owe us. You may be asked to provide us with additional information about your Booking, such as payment methods before we accept your Booking with a Booking Confirmation.
Changes to Booking Terms
Please be aware that we may update the Booking Terms from time to time. We may make these changes by posting a copy of it on the Website, so please check the latest version of these Booking Terms before making a Booking to ensure you understand the legal terms that apply at the current time. Any changes will take effect 15 days after we post them on the Website. If you continue to use our website after that period has expired, it means that you accept any such changes. The modified Booking Terms will not apply to any Bookings for which we have sent you a Booking Confirmation before the date when they come into effect.
If you have any questions about the Booking Terms, please contact us at this email address: info@coastal&country.uk
If you have any questions about the Booking Terms, please contact us at this email address: info@coastal&country.uk
Additional Definitions
In addition to the definitions above, we use a few other definitions that apply throughout to make the Booking Terms easier to read. They are as follows:
Balance
Refers to the remaining balance of the Total Charges payable by you after payment of the Deposit as specified.
Booking Confirmation
Provided we have successfully processed your deposit and the property is available for the holiday period, we will send you an email or letter confirming your booking together with details relating to your booking. We call this confirmation a “Booking Confirmation”
Deposit
This means the initial instalment of the total charges quoted to you during the booking process and payable by you when making a Booking. Please note that when you cancel a booking after we send you a Booking Confirmation, your deposit payment will be non-refundable, because you have changed your mind.
Guests
The term "guests” refers to holidaymakers/travellers other than you who are booked to stay at the Property during the holiday period under your booking, including if the owner has approved any additional visitors that may attend.
Total Charges
This means charges that you owe to us under a Rental Contract (i.e., the Booking Fee and any other Service Charges.)
Making your Booking:
To be eligible to make a Booking i.e., to enter into a rental contract with us you must be at least 18 years old and have the legal capacity to enter into legally binding agreements. You must register on our website or by email/message/ call in advance of your trip, by providing your full name, telephone number, email address, and any other information we may request.
You must have the ability to make a bank transfer
You must have the ability to make a bank transfer
How to make a Booking?
You may make a reservation directly with us via email, call, or message. If you choose to make a booking via us, we will send you a link to pay for the booking online or we shall call you and follow the phone-in procedure so that we can make a reservation for you.
Alternatively, you can make a booking via Sykes, or any of their associate websites, see link xxxxx.
What does it mean to make a Booking?
When you make a Booking through us, you are making an offer to:
- Enter into a Rental Contract with us for the Property you've chosen.
- Pay us all amounts owed concerning the Deposit and Total Charges.
Please keep in mind that no Rental Contract creates a landlord-tenant relationship. A Rental Contract merely grants a temporary right to occupy.
- Enter into a Rental Contract with us for the Property you've chosen.
- Pay us all amounts owed concerning the Deposit and Total Charges.
Please keep in mind that no Rental Contract creates a landlord-tenant relationship. A Rental Contract merely grants a temporary right to occupy.
The Booking Process
Before a Booking can be confirmed, the following steps must be completed:
You must provide your Booking Details to us via email and provide payment details, which will be used by us to process your deposit or total charges. Before finalising your Booking, we will allow you to review your Booking and make amendments if required.
Once you have completed the booking process, you will be provided with an acknowledgment of your Booking, along with a receipt for your payment at the email address you have provided us.
Confirmation of Booking
Provided we have successfully processed your deposit and the property is available for the holiday period, we will send you an email confirming your booking together with details relating to your booking. We call this confirmation a “Booking Confirmation.” Please note that you must check your emails and post regularly. If we do not hear from you within 24 hours of sending, we will consider it to mean that you are happy with these details. Also, please let us know promptly about any change to your postal or email address so that we can communicate with you in the future.
Your responsibility to check the Booking Confirmation
If you notice any errors with your Booking, please contact us within 24 hours so we can reissue a corrected version of your Booking Confirmation. You shall not incur any extra costs for this.
If you notice that it is you who has made a mistake, we may be able to correct the error but might need to charge an additional cost.
When we can cancel after a Booking Confirmation and costs involved
Even after we have sent you a Booking Confirmation, we have the right to cancel a Booking where we reasonably believe that
- The booking is illegitimate.
- You have violated or are about to violate any of the Booking Terms applicable to a previous or current Booking.
- Any information you have provided is incorrect or inadequate; or
- You have acted inappropriately, abusively, or illegally toward us, or our team.
If we cancel your booking or if you fail to fulfil your obligations under any Booking or Rental Contract, we will send you written notice of our decision and the reasons for it. You may also be responsible for all costs and expenses reasonably incurred in providing you with the Booking Services, Rental Services, and any other Services, respectively up to the date we cancel the Booking.
- You have violated or are about to violate any of the Booking Terms applicable to a previous or current Booking.
- Any information you have provided is incorrect or inadequate; or
- You have acted inappropriately, abusively, or illegally toward us, or our team.
If we cancel your booking or if you fail to fulfil your obligations under any Booking or Rental Contract, we will send you written notice of our decision and the reasons for it. You may also be responsible for all costs and expenses reasonably incurred in providing you with the Booking Services, Rental Services, and any other Services, respectively up to the date we cancel the Booking.
Services for personal use only
We offer our Rental Properties for personal, private, and non-commercial use only. You may not offer for resale any Coastal & Country properties without our consent and permission and expressed in writing. To be clear, you and your Guests are permitted to use the Property as private accommodation for holiday purposes only.
CHARGES AND PAYMENT
We may charge you for additional charges during the booking process, such as heating supplements, pet charges, and other services you have purchased which may be part of the Rental Services and hence a part of the Rental Charge owed to us.
If you have paid a Deposit against your Total Charges and you are making your booking using this method, you will be informed of the date by which you need to pay the remaining balance. This will normally be 6 weeks before your holiday starts. Please note that we might contact you via the contact details provided by you to remind you of the due date for payment of the balance. You should also take note of when the balance is due for your reference.
Price fluctuations
Charges may change from time to time due to changes in demand, such as school holidays, but changes will not affect any Booking you have made and which we have confirmed with a Booking Confirmation.
Taking payments at the time of Booking
Once you have entered or otherwise provided your payment details and confirmed your wish to pay for the Booking, we take the payments due at the time of Booking from your chosen payment method, subject to payment authorization.
VAT
Total charges include VAT, wherever applicable. You are liable to pay for this.
Total Charges are quoted per Property
Total Charges are quoted per Property (and not per person). Before completing the Booking process, it is your responsibility to double-check the total price.
Good Housekeeping Bond
Please note that we apply a 'good housekeeping bond' of GBP 500, which will be included alongside the charges quoted to you during the Booking process. This 'good housekeeping bond' needs to be paid by you in advance during the Booking Process.
We return this bond within 7 days of the end of the relevant Holiday Period. The bond will be returned in all or a part of it. If retaining any part of the bond, we notify you in writing of the reasons for doing so.
We return this bond within 7 days of the end of the relevant Holiday Period. The bond will be returned in all or a part of it. If retaining any part of the bond, we notify you in writing of the reasons for doing so.
CURRENCIES AND INTEREST PAYMENTS
Base currency
Charges are quoted in Great British Pounds Sterling unless otherwise stated.
Interest for non-payment or late payment
If you fail to make payment by the due date, we may charge interest on the overdue amount at 4% a year above the base lending rate of the Bank of England from time to time (but at 4% for any period when that base rate is below 0%.) This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether it is before or after judgement. You are liable to pay us interest together with any overdue amount.
YOUR RESPONSIBILITIES
Information you provide
You must make sure that all the information you provide in connection with your Booking, including all Booking Details, is true, accurate, current, and complete.
Your responsibility for transactions made under your name or account
You are responsible for all transactions made under your name or account. We will notify you of any payments that are due, and you must pay them within the timescales that we specify.
Your promises to us
Before, during, and after the Holiday Period, you will:
1. Promise that the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation.
2. Promise that you will not invite visitors to the Property or hold events at the Property without first getting permission from us in advance.
3. Agree that the Property will be used solely for your and your Guests' private accommodation and that it shall not be used for any commercial or business purpose. To be clear, you are permitted to use the Property as private accommodation while on a holiday.
4. Promise to be courteous and respectful to other people who live in or visit the neighbourhood, as well as property managers and representatives of the Owner. You will avoid abusive behaviour or activities that could disturb other residents or attract negative attention.
5. Promise to use the Property and Rental Services lawfully and will not abuse or damage any facilities provided as part of the Rental Services, and you will comply with any health and safety policies, or instructions notified to you by us in connection with the Property or Rental Services.
6. Promise to allow us to access the Property at any reasonable time during the Holiday Period, provided that we provide you with reasonable advance notice (except where we require access to the Property due to an emergency, such as, if repairs need to be carried out or we become aware that you have breached, or have reasonable suspicion to believe that you might breach these Booking Terms).
7. Promise to keep the Property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same state of repair and condition as at the start of your holiday period. We may charge you for any additional reasonable charges for professional cleaning after your holiday if you do not comply with this paragraph. These charges are necessary to return the Property to its original state of cleanliness for future bookings by other customers.
8. Promise If any breakage or damage is caused by you or your guests during the Holiday Period, we expect you to report this as soon as possible to us. You are responsible for fully reimbursing us for all costs of replacement or repair under these circumstances, as well as paying an administration fee.
9. Promise to arrive at the Property no earlier than the check-in time specified in your booking confirmation and vacate the property by the check-out time specified in your booking confirmation.
10. Promise to not allow anyone except yourself and your guests to use any of the facilities or amenities at the Property without first obtaining permission from us.
11. Promise to provide us with any information we request from you or your guests.
12. Promise to keep the keys and access cards for the Property in a secure place until you return them to the location requested by us in the Booking Confirmation or otherwise requested from you.
13. Promise before the holiday period begins, you will notify all guests about their obligations mentioned in this contract.
14. Promise to be responsible for all guests staying at the Property and the things they do (and do not do) even if you are not staying there yourself during the Holiday Period.
15. Your responsibility for travel and health documentation: Please make sure to bring all your travel and health documents and requirements needed for your stay on the Property. These include any passport or other identification documents, visa requirements, and, in the case of pets, any vaccinations or microchips. We shall not be liable for any expenses incurred resulting from your missing, incomplete, or incorrect documentation or any non-compliance with such requirements.
16. Your responsibility to comply with the law: We will expect you to ensure that all Guests comply with applicable laws (such as restrictions on travel or staying at properties due to their health or lockdown or due to inclement weather).
1. Promise that the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation.
2. Promise that you will not invite visitors to the Property or hold events at the Property without first getting permission from us in advance.
3. Agree that the Property will be used solely for your and your Guests' private accommodation and that it shall not be used for any commercial or business purpose. To be clear, you are permitted to use the Property as private accommodation while on a holiday.
4. Promise to be courteous and respectful to other people who live in or visit the neighbourhood, as well as property managers and representatives of the Owner. You will avoid abusive behaviour or activities that could disturb other residents or attract negative attention.
5. Promise to use the Property and Rental Services lawfully and will not abuse or damage any facilities provided as part of the Rental Services, and you will comply with any health and safety policies, or instructions notified to you by us in connection with the Property or Rental Services.
6. Promise to allow us to access the Property at any reasonable time during the Holiday Period, provided that we provide you with reasonable advance notice (except where we require access to the Property due to an emergency, such as, if repairs need to be carried out or we become aware that you have breached, or have reasonable suspicion to believe that you might breach these Booking Terms).
7. Promise to keep the Property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same state of repair and condition as at the start of your holiday period. We may charge you for any additional reasonable charges for professional cleaning after your holiday if you do not comply with this paragraph. These charges are necessary to return the Property to its original state of cleanliness for future bookings by other customers.
8. Promise If any breakage or damage is caused by you or your guests during the Holiday Period, we expect you to report this as soon as possible to us. You are responsible for fully reimbursing us for all costs of replacement or repair under these circumstances, as well as paying an administration fee.
9. Promise to arrive at the Property no earlier than the check-in time specified in your booking confirmation and vacate the property by the check-out time specified in your booking confirmation.
10. Promise to not allow anyone except yourself and your guests to use any of the facilities or amenities at the Property without first obtaining permission from us.
11. Promise to provide us with any information we request from you or your guests.
12. Promise to keep the keys and access cards for the Property in a secure place until you return them to the location requested by us in the Booking Confirmation or otherwise requested from you.
13. Promise before the holiday period begins, you will notify all guests about their obligations mentioned in this contract.
14. Promise to be responsible for all guests staying at the Property and the things they do (and do not do) even if you are not staying there yourself during the Holiday Period.
15. Your responsibility for travel and health documentation: Please make sure to bring all your travel and health documents and requirements needed for your stay on the Property. These include any passport or other identification documents, visa requirements, and, in the case of pets, any vaccinations or microchips. We shall not be liable for any expenses incurred resulting from your missing, incomplete, or incorrect documentation or any non-compliance with such requirements.
16. Your responsibility to comply with the law: We will expect you to ensure that all Guests comply with applicable laws (such as restrictions on travel or staying at properties due to their health or lockdown or due to inclement weather).
Failure to comply with any of your responsibilities
If you or any guest fails to comply with any of the requirements set out in your responsibilities, we may refuse to allow you and your guests to enter and stay at the Property or we can require you and your guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of your Rental Contract and your Booking will be cancelled. If this happens, you will not receive a refund of any of the Total Charges. We shall not be responsible for any other costs and expenses you have to pay due to your inability to stay such as, finding alternative accommodation or making alternative travel arrangements. This may affect our decision as to whether or not to accept any future Booking from you.
Pet Policies
f the stated number/size of pets is exceeded, i.e., more than one pet dog we have the right to:
- refuse to let you and your guests enter or stay on the property; and/or
- request that you and your Guests vacate the Property before the end of the Holiday Period, and you must comply.
- refuse to let you and your guests enter or stay on the property; and/or
- request that you and your Guests vacate the Property before the end of the Holiday Period, and you must comply.
Damage by pets, traces of pets and extra charges
Some of our guests may bring pets. If your pets cause damage to the Property or if they make messes inside and outside the Property, you are responsible for cleaning up after them. You or your guests will be asked to remove any traces of their pets before they depart at the end of the Holiday Period. We may add an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.
Pets are not permitted on beds or furniture on the Property. Pets must never be left alone on the property (including the garden and any outside areas).
Pets are not permitted on beds or furniture on the Property. Pets must never be left alone on the property (including the garden and any outside areas).
Breaching the pet rules and terminating the Rental Contract
If you violate the terms of pet policies, we may notify you that you have violated those terms, and if you continue to do so, we may terminate the Rental Contract and require you and your guests to leave the Property before the end of the Holiday Period.
Registered assistance dogs
To ensure that your dog's needs are met, please contact us before making a reservation so we can discuss the situation thoroughly.
Allergy to animals
We cannot accept responsibility for any health condition which may occur because of any animals having been present on a property. It is your responsibility to make specific inquiries before making a Booking through us if you or your Guests have an allergy to animals.
AMENDING, CANCELLING, TRANSFERRING A BOOKING AFTER A BOOKING CONFIRMATION
Amending a Booking After Booking Confirmation
If you need to change your Booking after it has been confirmed, please contact us directly using the information provided in the contact details. We will see if we can meet your request, but we cannot guarantee that we will agree.
If we agree to change the Booking, there may be extra fees and an administration fee. The additional charges will be owed to us under the Rental Contract (for example, if your Booking was changed to a more expensive or longer Holiday Period.) However, we will always notify you in advance of these charges, and you will be responsible for paying them.
Cancelling a Booking after receiving your Booking Confirmation due to a change of heart or if you decide to cancel after receiving your Booking Confirmation then we will not be liable to refund you the Booking Fee. We have already supplied the Booking Services to you for that Booking.
If you cancel your rental agreement more than 6 weeks before the start of your holiday, you will be entitled to a refund of the Rental Charges you have paid minus:
(i) the deposit, excluding any third-party other service charges that you may or may not be entitled to a refund of under your arrangements with the relevant third party;
(ii) all reasonable charges for any other services provided by us up to the date on which you cancelled your rental agreement.
You do not have the right to cancel a Rental Contract with us, 6 weeks or less before the start of the Holiday Period.
If we agree to change the Booking, there may be extra fees and an administration fee. The additional charges will be owed to us under the Rental Contract (for example, if your Booking was changed to a more expensive or longer Holiday Period.) However, we will always notify you in advance of these charges, and you will be responsible for paying them.
Cancelling a Booking after receiving your Booking Confirmation due to a change of heart or if you decide to cancel after receiving your Booking Confirmation then we will not be liable to refund you the Booking Fee. We have already supplied the Booking Services to you for that Booking.
If you cancel your rental agreement more than 6 weeks before the start of your holiday, you will be entitled to a refund of the Rental Charges you have paid minus:
(i) the deposit, excluding any third-party other service charges that you may or may not be entitled to a refund of under your arrangements with the relevant third party;
(ii) all reasonable charges for any other services provided by us up to the date on which you cancelled your rental agreement.
You do not have the right to cancel a Rental Contract with us, 6 weeks or less before the start of the Holiday Period.
Transferring a Booking after a Booking Confirmation
You may not transfer your Rental Contract or Booking Contract to another person. If you do not stay at the Property during the Holiday Period, but your Guests do, you are legally responsible for all your obligations under the Rental Contract and the Booking Terms.
YOUR RIGHTS TO END A RENTAL CONTRACT
You may terminate a Rental Contract immediately if
-If the Owner has breached a material obligation to you as set out in these Booking Terms.
- If we inform you of a material error in the charges or Booking Details or an important error in the description of the Rental Services relating to your Booking, and you inform us that you do not wish to proceed; or
- If we notify you of a change in the Total Charges because of changes in the applicable exchange rate and you notify us that you do not want to proceed
- If you wish to terminate a Rental Contract for any of the reasons listed in your rights to end a rental contract you must do so within 14 days of notifying us of your intention to do the same. - When we are at fault for any error, we will refund you any of the rental charges, less any costs we have reasonably incurred in providing you with the Rental Services up to that date. We will also try to refund any other amounts paid by you for the booking process.
- No matter who is at fault for any error, we will either refund your Booking Fee in these circumstances or an amount equivalent to the Booking Fee.
Your consumer rights: As a consumer, you have certain legal rights under the law, and nothing in these Booking Terms, a Rental Contract, or your Booking affects these legal rights. For more information about your rights to the services we provide, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
- If we inform you of a material error in the charges or Booking Details or an important error in the description of the Rental Services relating to your Booking, and you inform us that you do not wish to proceed; or
- If we notify you of a change in the Total Charges because of changes in the applicable exchange rate and you notify us that you do not want to proceed
- If you wish to terminate a Rental Contract for any of the reasons listed in your rights to end a rental contract you must do so within 14 days of notifying us of your intention to do the same. - When we are at fault for any error, we will refund you any of the rental charges, less any costs we have reasonably incurred in providing you with the Rental Services up to that date. We will also try to refund any other amounts paid by you for the booking process.
- No matter who is at fault for any error, we will either refund your Booking Fee in these circumstances or an amount equivalent to the Booking Fee.
Your consumer rights: As a consumer, you have certain legal rights under the law, and nothing in these Booking Terms, a Rental Contract, or your Booking affects these legal rights. For more information about your rights to the services we provide, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
EVENTS OUTSIDE OUR REASONABLE CONTROL
Force majeure leading to cancellation
If an event occurs beyond your, or our reasonable control (which is what we call an “Unexpected Event”), we have the right to end your rental contract and cancel your booking. Examples of Unexpected Events can include any law, guidance, or action taken by a national or a local government or public authority or any consequences of them; a fire or an accident; an epidemic or a pandemic; the act of God, flood, adverse weather conditions, or another natural disaster, or any other event of any nature which prevents or is likely to prevent you and your guests staying at the Property for part or all of the Holiday Period.
Alternatives after such a cancellation
If your rental contract or booking is cancelled by us due to an unexpected event, you may select one of the following options:
When arranging a cancellation, we will do our best to help you find another hotel at an equivalent price and location. If there are no other options available, we will try to arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We cannot promise that all alternatives will be available or that they will be free of charge; some may even cost extra if the total amount of charges is higher than those available to you under the cancelled Booking. We will make sure to always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs; or
We will refund you the Rental Charges minus any cost and expense that we have reasonably incurred in providing you with the Rental Services up to the date of termination.
Notification of options
If an Unexpected Event occurs, we will notify you as soon as reasonably possible and inform you of your options.
Consequences after an option have been provided
After providing you with your preferred option we shall no longer be responsible for any obligations relating to your original Booking.
OTHER CONSEQUENCES OF A RENTAL CONTRACT ENDING FOR WHATEVER REASONS
If your Rental Contract expires during or after the Holiday Period, you must
-Leave/Vacate the Property as soon as possible with all guests.
- Notify us that you and your guests have left the Property, as well as the reasons for your departure, if applicable; and Return the keys/access cards to us in the specified location.
- Notify us that you and your guests have left the Property, as well as the reasons for your departure, if applicable; and Return the keys/access cards to us in the specified location.
Consequences of your decision to leave the Property before the end of the Holiday Period
f you leave the Property on your own accord (rather than as a result of an Unexpected Event or because you exercised one of your rights to end the Rental Contract), no refunds for any charges will be payable.
Our liability is limited to 'predictable' losses
If your rental contract or booking is cancelled by us due to an unexpected event, you may select one of the following options:
When arranging a cancellation, we will do our best to help you find another hotel at an equivalent price and location. If there are no other options available, we will try to arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We cannot promise that all alternatives will be available or that they will be free of charge; some may even cost extra if the total amount of charges is higher than those available to you under the cancelled Booking. We will make sure to always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs; or
We will refund you the Rental Charges minus any cost and expense that we have reasonably incurred in providing you with the Rental Services up to the date of termination.
Notification of options
If an Unexpected Event occurs, we will notify you as soon as reasonably possible and inform you of your options.
Consequences after an option have been provided
After providing you with your preferred option we shall no longer be responsible for any obligations relating to your original Booking.
Liability
Our liability is limited to 'predictable' losses
We shall not be liable to you for any losses unless they are a 'foreseeable' result of our failure to comply with a term of the Rental Contract. Losses are considered "foreseeable" if they were anticipated by us at the time, we sent you a Booking Confirmation.
Personal Belongings and Injury
You acknowledge that you and your guests' personal belongings and vehicles (including their contents) are left at the Property entirely at your and their own risk. We accept no liability for any loss, damage, or injury caused to you or your guests, or your or their personal property, during the Holiday Period, except to the extent caused by our negligence.
Separate paragraphs
Each paragraph of these Booking Terms operates independently. If a court or other appropriate authority rules that any of them are unconstitutional, then the remaining paragraphs will remain in full force and effect.
Information
Booking Terms & Conditions
Bookings at Coastal and Country are subject to the below Terms and Conditions and by making payment of the deposit or balance amount it is agreed that you accept these terms and conditions.
These terms and conditions are also referred to as Booking Terms. Where,
‘We’, ‘Us’, ‘Our’, ‘Owner’ refers to Coastal and Country and
‘You’ and ‘Your’ refers to the traveller/tourist who is making a booking request.
The Rental Contract and the Booking Terms are governed by English Law.
Bookings
The following Booking Terms apply to any booking you make through us for use of our holiday property (which we also call a "Property") featured on our website and we call that booking of a property a “Booking.” A legally binding reservation for use of the Property, with a specified start and end date. The booking can be made by email or by message or call.
Rental charges
Rental charges are the charges payable to us for renting the Property and for any other related services you owe us. You may be asked to provide us with additional information about your Booking, such as payment methods before we accept your Booking with a Booking Confirmation.
Changes to Booking Terms
Please be aware that we may update the Booking Terms from time to time. We may make these changes by posting a copy of it on the Website, so please check the latest version of these Booking Terms before making a Booking to ensure you understand the legal terms that apply at the current time. Any changes will take effect 15 days after we post them on the Website. If you continue to use our website after that period has expired, it means that you accept any such changes. The modified Booking Terms will not apply to any Bookings for which we have sent you a Booking Confirmation before the date when they come into effect.
If you have any questions about the Booking Terms, please contact us at this email address: info@coastal&country.uk
If you have any questions about the Booking Terms, please contact us at this email address: info@coastal&country.uk
Additional Definitions
In addition to the definitions above, we use a few other definitions that apply throughout to make the Booking Terms easier to read. They are as follows:
Balance
Refers to the remaining balance of the Total Charges payable by you after payment of the Deposit as specified.
Booking Confirmation
Provided we have successfully processed your deposit and the property is available for the holiday period, we will send you an email or letter confirming your booking together with details relating to your booking. We call this confirmation a “Booking Confirmation”
Deposit
This means the initial instalment of the total charges quoted to you during the booking process and payable by you when making a Booking. Please note that when you cancel a booking after we send you a Booking Confirmation, your deposit payment will be non-refundable, because you have changed your mind.
Guests
The term "guests” refers to holidaymakers/travellers other than you who are booked to stay at the Property during the holiday period under your booking, including if the owner has approved any additional visitors that may attend.
Total Charges
This means charges that you owe to us under a Rental Contract (i.e., the Booking Fee and any other Service Charges.)
Making your Booking:
To be eligible to make a Booking i.e., to enter into a rental contract with us you must be at least 18 years old and have the legal capacity to enter into legally binding agreements. You must register on our website or by email/message/ call in advance of your trip, by providing your full name, telephone number, email address, and any other information we may request.
You must have the ability to make a bank transfer
You must have the ability to make a bank transfer
How to make a Booking?
You may make a reservation directly with us via email, call, or message. If you choose to make a booking via us, we will send you a link to pay for the booking online or we shall call you and follow the phone-in procedure so that we can make a reservation for you.
Alternatively, you can make a booking via Sykes, or any of their associate websites, see link xxxxx.
What does it mean to make a Booking?
When you make a Booking through us, you are making an offer to:
- Enter into a Rental Contract with us for the Property you've chosen.
- Pay us all amounts owed concerning the Deposit and Total Charges.
Please keep in mind that no Rental Contract creates a landlord-tenant relationship. A Rental Contract merely grants a temporary right to occupy.
- Enter into a Rental Contract with us for the Property you've chosen.
- Pay us all amounts owed concerning the Deposit and Total Charges.
Please keep in mind that no Rental Contract creates a landlord-tenant relationship. A Rental Contract merely grants a temporary right to occupy.
The Booking Process
Before a Booking can be confirmed, the following steps must be completed:
You must provide your Booking Details to us via email and provide payment details, which will be used by us to process your deposit or total charges. Before finalising your Booking, we will allow you to review your Booking and make amendments if required.
Once you have completed the booking process, you will be provided with an acknowledgment of your Booking, along with a receipt for your payment at the email address you have provided us.
Confirmation of Booking
Provided we have successfully processed your deposit and the property is available for the holiday period, we will send you an email confirming your booking together with details relating to your booking. We call this confirmation a “Booking Confirmation.” Please note that you must check your emails and post regularly. If we do not hear from you within 24 hours of sending, we will consider it to mean that you are happy with these details. Also, please let us know promptly about any change to your postal or email address so that we can communicate with you in the future.
Your responsibility to check the Booking Confirmation
If you notice any errors with your Booking, please contact us within 24 hours so we can reissue a corrected version of your Booking Confirmation. You shall not incur any extra costs for this.
If you notice that it is you who has made a mistake, we may be able to correct the error but might need to charge an additional cost.
When we can cancel after a Booking Confirmation and costs involved
Even after we have sent you a Booking Confirmation, we have the right to cancel a Booking where we reasonably believe that
- The booking is illegitimate.
- You have violated or are about to violate any of the Booking Terms applicable to a previous or current Booking.
- Any information you have provided is incorrect or inadequate; or
- You have acted inappropriately, abusively, or illegally toward us, or our team.
If we cancel your booking or if you fail to fulfil your obligations under any Booking or Rental Contract, we will send you written notice of our decision and the reasons for it. You may also be responsible for all costs and expenses reasonably incurred in providing you with the Booking Services, Rental Services, and any other Services, respectively up to the date we cancel the Booking.
- You have violated or are about to violate any of the Booking Terms applicable to a previous or current Booking.
- Any information you have provided is incorrect or inadequate; or
- You have acted inappropriately, abusively, or illegally toward us, or our team.
If we cancel your booking or if you fail to fulfil your obligations under any Booking or Rental Contract, we will send you written notice of our decision and the reasons for it. You may also be responsible for all costs and expenses reasonably incurred in providing you with the Booking Services, Rental Services, and any other Services, respectively up to the date we cancel the Booking.
Services for personal use only
We offer our Rental Properties for personal, private, and non-commercial use only. You may not offer for resale any Coastal & Country properties without our consent and permission and expressed in writing. To be clear, you and your Guests are permitted to use the Property as private accommodation for holiday purposes only.
CHARGES AND PAYMENT
We may charge you for additional charges during the booking process, such as heating supplements, pet charges, and other services you have purchased which may be part of the Rental Services and hence a part of the Rental Charge owed to us.
If you have paid a Deposit against your Total Charges and you are making your booking using this method, you will be informed of the date by which you need to pay the remaining balance. This will normally be 6 weeks before your holiday starts. Please note that we might contact you via the contact details provided by you to remind you of the due date for payment of the balance. You should also take note of when the balance is due for your reference.
Price fluctuations
Charges may change from time to time due to changes in demand, such as school holidays, but changes will not affect any Booking you have made and which we have confirmed with a Booking Confirmation.
Taking payments at the time of Booking
Once you have entered or otherwise provided your payment details and confirmed your wish to pay for the Booking, we take the payments due at the time of Booking from your chosen payment method, subject to payment authorization.
VAT
Total charges include VAT, wherever applicable. You are liable to pay for this.
Total Charges are quoted per Property
Total Charges are quoted per Property (and not per person). Before completing the Booking process, it is your responsibility to double-check the total price.
Good Housekeeping Bond
Please note that we apply a 'good housekeeping bond' of GBP 500, which will be included alongside the charges quoted to you during the Booking process. This 'good housekeeping bond' needs to be paid by you in advance during the Booking Process.
We return this bond within 7 days of the end of the relevant Holiday Period. The bond will be returned in all or a part of it. If retaining any part of the bond, we notify you in writing of the reasons for doing so.
We return this bond within 7 days of the end of the relevant Holiday Period. The bond will be returned in all or a part of it. If retaining any part of the bond, we notify you in writing of the reasons for doing so.
CURRENCIES AND INTEREST PAYMENTS
Base currency
Charges are quoted in Great British Pounds Sterling unless otherwise stated.
Interest for non-payment or late payment
If you fail to make payment by the due date, we may charge interest on the overdue amount at 4% a year above the base lending rate of the Bank of England from time to time (but at 4% for any period when that base rate is below 0%.) This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether it is before or after judgement. You are liable to pay us interest together with any overdue amount.
YOUR RESPONSIBILITIES
Information you provide
You must make sure that all the information you provide in connection with your Booking, including all Booking Details, is true, accurate, current, and complete.
Your responsibility for transactions made under your name or account
You are responsible for all transactions made under your name or account. We will notify you of any payments that are due, and you must pay them within the timescales that we specify.
Your promises to us
Before, during, and after the Holiday Period, you will:
1. Promise that the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation.
2. Promise that you will not invite visitors to the Property or hold events at the Property without first getting permission from us in advance.
3. Agree that the Property will be used solely for your and your Guests' private accommodation and that it shall not be used for any commercial or business purpose. To be clear, you are permitted to use the Property as private accommodation while on a holiday.
4. Promise to be courteous and respectful to other people who live in or visit the neighbourhood, as well as property managers and representatives of the Owner. You will avoid abusive behaviour or activities that could disturb other residents or attract negative attention.
5. Promise to use the Property and Rental Services lawfully and will not abuse or damage any facilities provided as part of the Rental Services, and you will comply with any health and safety policies, or instructions notified to you by us in connection with the Property or Rental Services.
6. Promise to allow us to access the Property at any reasonable time during the Holiday Period, provided that we provide you with reasonable advance notice (except where we require access to the Property due to an emergency, such as, if repairs need to be carried out or we become aware that you have breached, or have reasonable suspicion to believe that you might breach these Booking Terms).
7. Promise to keep the Property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same state of repair and condition as at the start of your holiday period. We may charge you for any additional reasonable charges for professional cleaning after your holiday if you do not comply with this paragraph. These charges are necessary to return the Property to its original state of cleanliness for future bookings by other customers.
8. Promise If any breakage or damage is caused by you or your guests during the Holiday Period, we expect you to report this as soon as possible to us. You are responsible for fully reimbursing us for all costs of replacement or repair under these circumstances, as well as paying an administration fee.
9. Promise to arrive at the Property no earlier than the check-in time specified in your booking confirmation and vacate the property by the check-out time specified in your booking confirmation.
10. Promise to not allow anyone except yourself and your guests to use any of the facilities or amenities at the Property without first obtaining permission from us.
11. Promise to provide us with any information we request from you or your guests.
12. Promise to keep the keys and access cards for the Property in a secure place until you return them to the location requested by us in the Booking Confirmation or otherwise requested from you.
13. Promise before the holiday period begins, you will notify all guests about their obligations mentioned in this contract.
14. Promise to be responsible for all guests staying at the Property and the things they do (and do not do) even if you are not staying there yourself during the Holiday Period.
15. Your responsibility for travel and health documentation: Please make sure to bring all your travel and health documents and requirements needed for your stay on the Property. These include any passport or other identification documents, visa requirements, and, in the case of pets, any vaccinations or microchips. We shall not be liable for any expenses incurred resulting from your missing, incomplete, or incorrect documentation or any non-compliance with such requirements.
16. Your responsibility to comply with the law: We will expect you to ensure that all Guests comply with applicable laws (such as restrictions on travel or staying at properties due to their health or lockdown or due to inclement weather).
1. Promise that the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation.
2. Promise that you will not invite visitors to the Property or hold events at the Property without first getting permission from us in advance.
3. Agree that the Property will be used solely for your and your Guests' private accommodation and that it shall not be used for any commercial or business purpose. To be clear, you are permitted to use the Property as private accommodation while on a holiday.
4. Promise to be courteous and respectful to other people who live in or visit the neighbourhood, as well as property managers and representatives of the Owner. You will avoid abusive behaviour or activities that could disturb other residents or attract negative attention.
5. Promise to use the Property and Rental Services lawfully and will not abuse or damage any facilities provided as part of the Rental Services, and you will comply with any health and safety policies, or instructions notified to you by us in connection with the Property or Rental Services.
6. Promise to allow us to access the Property at any reasonable time during the Holiday Period, provided that we provide you with reasonable advance notice (except where we require access to the Property due to an emergency, such as, if repairs need to be carried out or we become aware that you have breached, or have reasonable suspicion to believe that you might breach these Booking Terms).
7. Promise to keep the Property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same state of repair and condition as at the start of your holiday period. We may charge you for any additional reasonable charges for professional cleaning after your holiday if you do not comply with this paragraph. These charges are necessary to return the Property to its original state of cleanliness for future bookings by other customers.
8. Promise If any breakage or damage is caused by you or your guests during the Holiday Period, we expect you to report this as soon as possible to us. You are responsible for fully reimbursing us for all costs of replacement or repair under these circumstances, as well as paying an administration fee.
9. Promise to arrive at the Property no earlier than the check-in time specified in your booking confirmation and vacate the property by the check-out time specified in your booking confirmation.
10. Promise to not allow anyone except yourself and your guests to use any of the facilities or amenities at the Property without first obtaining permission from us.
11. Promise to provide us with any information we request from you or your guests.
12. Promise to keep the keys and access cards for the Property in a secure place until you return them to the location requested by us in the Booking Confirmation or otherwise requested from you.
13. Promise before the holiday period begins, you will notify all guests about their obligations mentioned in this contract.
14. Promise to be responsible for all guests staying at the Property and the things they do (and do not do) even if you are not staying there yourself during the Holiday Period.
15. Your responsibility for travel and health documentation: Please make sure to bring all your travel and health documents and requirements needed for your stay on the Property. These include any passport or other identification documents, visa requirements, and, in the case of pets, any vaccinations or microchips. We shall not be liable for any expenses incurred resulting from your missing, incomplete, or incorrect documentation or any non-compliance with such requirements.
16. Your responsibility to comply with the law: We will expect you to ensure that all Guests comply with applicable laws (such as restrictions on travel or staying at properties due to their health or lockdown or due to inclement weather).
Failure to comply with any of your responsibilities
If you or any guest fails to comply with any of the requirements set out in your responsibilities, we may refuse to allow you and your guests to enter and stay at the Property or we can require you and your guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of your Rental Contract and your Booking will be cancelled. If this happens, you will not receive a refund of any of the Total Charges. We shall not be responsible for any other costs and expenses you have to pay due to your inability to stay such as, finding alternative accommodation or making alternative travel arrangements. This may affect our decision as to whether or not to accept any future Booking from you.
Pet Policies
f the stated number/size of pets is exceeded, i.e., more than one pet dog we have the right to:
- refuse to let you and your guests enter or stay on the property; and/or
- request that you and your Guests vacate the Property before the end of the Holiday Period, and you must comply.
- refuse to let you and your guests enter or stay on the property; and/or
- request that you and your Guests vacate the Property before the end of the Holiday Period, and you must comply.
Damage by pets, traces of pets and extra charges
Some of our guests may bring pets. If your pets cause damage to the Property or if they make messes inside and outside the Property, you are responsible for cleaning up after them. You or your guests will be asked to remove any traces of their pets before they depart at the end of the Holiday Period. We may add an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.
Pets are not permitted on beds or furniture on the Property. Pets must never be left alone on the property (including the garden and any outside areas).
Pets are not permitted on beds or furniture on the Property. Pets must never be left alone on the property (including the garden and any outside areas).
Breaching the pet rules and terminating the Rental Contract
If you violate the terms of pet policies, we may notify you that you have violated those terms, and if you continue to do so, we may terminate the Rental Contract and require you and your guests to leave the Property before the end of the Holiday Period.
Registered assistance dogs
To ensure that your dog's needs are met, please contact us before making a reservation so we can discuss the situation thoroughly.
Allergy to animals
We cannot accept responsibility for any health condition which may occur because of any animals having been present on a property. It is your responsibility to make specific inquiries before making a Booking through us if you or your Guests have an allergy to animals.
AMENDING, CANCELLING, TRANSFERRING A BOOKING AFTER A BOOKING CONFIRMATION
Amending a Booking After Booking Confirmation
If you need to change your Booking after it has been confirmed, please contact us directly using the information provided in the contact details. We will see if we can meet your request, but we cannot guarantee that we will agree.
If we agree to change the Booking, there may be extra fees and an administration fee. The additional charges will be owed to us under the Rental Contract (for example, if your Booking was changed to a more expensive or longer Holiday Period.) However, we will always notify you in advance of these charges, and you will be responsible for paying them.
Cancelling a Booking after receiving your Booking Confirmation due to a change of heart or if you decide to cancel after receiving your Booking Confirmation then we will not be liable to refund you the Booking Fee. We have already supplied the Booking Services to you for that Booking.
If you cancel your rental agreement more than 6 weeks before the start of your holiday, you will be entitled to a refund of the Rental Charges you have paid minus:
(i) the deposit, excluding any third-party other service charges that you may or may not be entitled to a refund of under your arrangements with the relevant third party;
(ii) all reasonable charges for any other services provided by us up to the date on which you cancelled your rental agreement.
You do not have the right to cancel a Rental Contract with us, 6 weeks or less before the start of the Holiday Period.
If we agree to change the Booking, there may be extra fees and an administration fee. The additional charges will be owed to us under the Rental Contract (for example, if your Booking was changed to a more expensive or longer Holiday Period.) However, we will always notify you in advance of these charges, and you will be responsible for paying them.
Cancelling a Booking after receiving your Booking Confirmation due to a change of heart or if you decide to cancel after receiving your Booking Confirmation then we will not be liable to refund you the Booking Fee. We have already supplied the Booking Services to you for that Booking.
If you cancel your rental agreement more than 6 weeks before the start of your holiday, you will be entitled to a refund of the Rental Charges you have paid minus:
(i) the deposit, excluding any third-party other service charges that you may or may not be entitled to a refund of under your arrangements with the relevant third party;
(ii) all reasonable charges for any other services provided by us up to the date on which you cancelled your rental agreement.
You do not have the right to cancel a Rental Contract with us, 6 weeks or less before the start of the Holiday Period.
Transferring a Booking after a Booking Confirmation
You may not transfer your Rental Contract or Booking Contract to another person. If you do not stay at the Property during the Holiday Period, but your Guests do, you are legally responsible for all your obligations under the Rental Contract and the Booking Terms.
YOUR RIGHTS TO END A RENTAL CONTRACT
You may terminate a Rental Contract immediately if
-If the Owner has breached a material obligation to you as set out in these Booking Terms.
- If we inform you of a material error in the charges or Booking Details or an important error in the description of the Rental Services relating to your Booking, and you inform us that you do not wish to proceed; or
- If we notify you of a change in the Total Charges because of changes in the applicable exchange rate and you notify us that you do not want to proceed
- If you wish to terminate a Rental Contract for any of the reasons listed in your rights to end a rental contract you must do so within 14 days of notifying us of your intention to do the same. - When we are at fault for any error, we will refund you any of the rental charges, less any costs we have reasonably incurred in providing you with the Rental Services up to that date. We will also try to refund any other amounts paid by you for the booking process.
- No matter who is at fault for any error, we will either refund your Booking Fee in these circumstances or an amount equivalent to the Booking Fee.
Your consumer rights: As a consumer, you have certain legal rights under the law, and nothing in these Booking Terms, a Rental Contract, or your Booking affects these legal rights. For more information about your rights to the services we provide, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
- If we inform you of a material error in the charges or Booking Details or an important error in the description of the Rental Services relating to your Booking, and you inform us that you do not wish to proceed; or
- If we notify you of a change in the Total Charges because of changes in the applicable exchange rate and you notify us that you do not want to proceed
- If you wish to terminate a Rental Contract for any of the reasons listed in your rights to end a rental contract you must do so within 14 days of notifying us of your intention to do the same. - When we are at fault for any error, we will refund you any of the rental charges, less any costs we have reasonably incurred in providing you with the Rental Services up to that date. We will also try to refund any other amounts paid by you for the booking process.
- No matter who is at fault for any error, we will either refund your Booking Fee in these circumstances or an amount equivalent to the Booking Fee.
Your consumer rights: As a consumer, you have certain legal rights under the law, and nothing in these Booking Terms, a Rental Contract, or your Booking affects these legal rights. For more information about your rights to the services we provide, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
EVENTS OUTSIDE OUR REASONABLE CONTROL
Force majeure leading to cancellation
If an event occurs beyond your, or our reasonable control (which is what we call an “Unexpected Event”), we have the right to end your rental contract and cancel your booking. Examples of Unexpected Events can include any law, guidance, or action taken by a national or a local government or public authority or any consequences of them; a fire or an accident; an epidemic or a pandemic; the act of God, flood, adverse weather conditions, or another natural disaster, or any other event of any nature which prevents or is likely to prevent you and your guests staying at the Property for part or all of the Holiday Period.
Alternatives after such a cancellation
If your rental contract or booking is cancelled by us due to an unexpected event, you may select one of the following options:
When arranging a cancellation, we will do our best to help you find another hotel at an equivalent price and location. If there are no other options available, we will try to arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We cannot promise that all alternatives will be available or that they will be free of charge; some may even cost extra if the total amount of charges is higher than those available to you under the cancelled Booking. We will make sure to always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs; or
We will refund you the Rental Charges minus any cost and expense that we have reasonably incurred in providing you with the Rental Services up to the date of termination.
Notification of options
If an Unexpected Event occurs, we will notify you as soon as reasonably possible and inform you of your options.
Consequences after an option have been provided
After providing you with your preferred option we shall no longer be responsible for any obligations relating to your original Booking.
OTHER CONSEQUENCES OF A RENTAL CONTRACT ENDING FOR WHATEVER REASONS
If your Rental Contract expires during or after the Holiday Period, you must
-Leave/Vacate the Property as soon as possible with all guests.
- Notify us that you and your guests have left the Property, as well as the reasons for your departure, if applicable; and Return the keys/access cards to us in the specified location.
- Notify us that you and your guests have left the Property, as well as the reasons for your departure, if applicable; and Return the keys/access cards to us in the specified location.
Consequences of your decision to leave the Property before the end of the Holiday Period
f you leave the Property on your own accord (rather than as a result of an Unexpected Event or because you exercised one of your rights to end the Rental Contract), no refunds for any charges will be payable.
Our liability is limited to 'predictable' losses
If your rental contract or booking is cancelled by us due to an unexpected event, you may select one of the following options:
When arranging a cancellation, we will do our best to help you find another hotel at an equivalent price and location. If there are no other options available, we will try to arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We cannot promise that all alternatives will be available or that they will be free of charge; some may even cost extra if the total amount of charges is higher than those available to you under the cancelled Booking. We will make sure to always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs; or
We will refund you the Rental Charges minus any cost and expense that we have reasonably incurred in providing you with the Rental Services up to the date of termination.
Notification of options
If an Unexpected Event occurs, we will notify you as soon as reasonably possible and inform you of your options.
Consequences after an option have been provided
After providing you with your preferred option we shall no longer be responsible for any obligations relating to your original Booking.
Liability
Our liability is limited to 'predictable' losses
We shall not be liable to you for any losses unless they are a 'foreseeable' result of our failure to comply with a term of the Rental Contract. Losses are considered "foreseeable" if they were anticipated by us at the time, we sent you a Booking Confirmation.
Personal Belongings and Injury
You acknowledge that you and your guests' personal belongings and vehicles (including their contents) are left at the Property entirely at your and their own risk. We accept no liability for any loss, damage, or injury caused to you or your guests, or your or their personal property, during the Holiday Period, except to the extent caused by our negligence.
Separate paragraphs
Each paragraph of these Booking Terms operates independently. If a court or other appropriate authority rules that any of them are unconstitutional, then the remaining paragraphs will remain in full force and effect.